Support
Need a hand? Check the answers below, or get in touch.
Email us: support@thelazaruslabs.com
We aim to reply within 2 business days. It helps to include your device model, iOS version and the app version.
Frequently asked questions
Restore purchases
- Open Golf Caddie+ and go to the plans screen.
- Tap Restore.
Make sure you're signed in with the same Apple ID you used to subscribe.
Cancel or change a subscription
On iPhone:
- Open the Settings app.
- Tap your name, then Subscriptions.
- Tap Golf Caddie+, then choose a different plan or cancel.
On Android: open the Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions.
Deleting the app or your account does not cancel a subscription.
How the free trial works
- New subscribers get a 7-day free trial where one is offered.
- To avoid being charged, cancel at least 24 hours before the trial ends.
- If you don't cancel, your subscription starts and you're charged when the trial ends.
Delete my account
- In the app, open Settings.
- Tap Account → Delete account, and confirm.
This permanently deletes your profile, golf data and uploaded files. It doesn't cancel a subscription, so cancel that separately (see above).
Turn AI features on or off
- In the app, open Settings → Privacy.
- Turn Share with OpenAI on or off.
When it's off, nothing is sent to OpenAI, AI features don't run, and daily tips come from our own library.
Distances aren't showing
- Open the iPhone Settings app.
- Scroll down and tap Golf Caddie+ → Location.
- Choose While Using the App.
Distances also work best outdoors with a clear view of the sky.
Setting up the Apple Watch app
- On your iPhone, open the Watch app and install Golf Caddie+.
- Open Golf Caddie+ on your watch before your round.
- When asked, allow location and Health access.
Scanning a scorecard
- Photograph one panel per photo.
- Use good light, and keep the card flat and in focus.
- Check the numbers before saving.
My course is missing or wrong
- Scan the course's scorecard to add it (see above), or
- email support@thelazaruslabs.com with the course name and location.
Privacy questions or a data request
Read our Privacy Policy. To access, correct, export or delete your data, email support@thelazaruslabs.com.