Golf Caddie+

Support

Need a hand? Check the answers below, or get in touch.

Email us: support@thelazaruslabs.com

We aim to reply within 2 business days. It helps to include your device model, iOS version and the app version.

Frequently asked questions

Restore purchases
  1. Open Golf Caddie+ and go to the plans screen.
  2. Tap Restore.

Make sure you're signed in with the same Apple ID you used to subscribe.

Cancel or change a subscription

On iPhone:

  1. Open the Settings app.
  2. Tap your name, then Subscriptions.
  3. Tap Golf Caddie+, then choose a different plan or cancel.

On Android: open the Play Store, tap your profile icon, then Payments & subscriptionsSubscriptions.

Deleting the app or your account does not cancel a subscription.

How the free trial works
  • New subscribers get a 7-day free trial where one is offered.
  • To avoid being charged, cancel at least 24 hours before the trial ends.
  • If you don't cancel, your subscription starts and you're charged when the trial ends.
Delete my account
  1. In the app, open Settings.
  2. Tap AccountDelete account, and confirm.

This permanently deletes your profile, golf data and uploaded files. It doesn't cancel a subscription, so cancel that separately (see above).

Turn AI features on or off
  1. In the app, open SettingsPrivacy.
  2. Turn Share with OpenAI on or off.

When it's off, nothing is sent to OpenAI, AI features don't run, and daily tips come from our own library.

Distances aren't showing
  1. Open the iPhone Settings app.
  2. Scroll down and tap Golf Caddie+Location.
  3. Choose While Using the App.

Distances also work best outdoors with a clear view of the sky.

Setting up the Apple Watch app
  1. On your iPhone, open the Watch app and install Golf Caddie+.
  2. Open Golf Caddie+ on your watch before your round.
  3. When asked, allow location and Health access.
Scanning a scorecard
  • Photograph one panel per photo.
  • Use good light, and keep the card flat and in focus.
  • Check the numbers before saving.
My course is missing or wrong
Privacy questions or a data request

Read our Privacy Policy. To access, correct, export or delete your data, email support@thelazaruslabs.com.